In a remarkable recognition of dedication and service, Information Technology Support Associate Zack Alumbaugh has been honored as the 2025 recipient of the Award of Merit from the University of Illinois Chicago’s Division of Specialized Care for Children (DSCC). This prestigious award highlights individuals whose contributions significantly enhance the lives of Illinois children with special health care needs and their families.
Alumbaugh joined the DSCC Information Technology team in 2020, operating from the central administrative office in Springfield. His journey reflects not only a commitment to technology but also a deep-rooted passion for improving the lives of others. As Executive Director Thomas F. Jerkovitz articulated, “Zack brings unwavering patience, creative problem solving and genuine empathy to every interaction.” This ethos has allowed him to become a crucial support pillar for DSCC’s mission.
Central to Alumbaugh’s success is his unwavering belief in the significance of his work. “What we do matters,” he asserts, underlining the impact DSCC has on families’ access to critical care and assistance. He views his role as integral to a broader societal effort to uplift and support those in need. This perspective not only informs his work ethic but also inspires his colleagues to strive for excellence.
His colleagues and managers nominated Alumbaugh for the Award of Merit, praising his exceptional contributions to IT support and customer service. His ability to tackle technical challenges with professionalism and warmth set him apart. “His remarkable capacity for communication has established him as a trusted resource across multiple departments,” states Andrew Nichols, director of information systems, security, and compliance. This sentiment reflects the high regard in which Alumbaugh is held within the DSCC community.
IT Training and Development Specialist Lynda Miller shares her admiration for Alumbaugh, noting, “He pours his heart into his work.” She appreciates his determination to resolve complex issues and the rapport he builds along the way. “Zack exemplifies our mission by collaborating with others, offering dependable support, and building strong, trusting relationships across the team,” Miller adds, emphasizing the collaborative spirit that thrives within the division.
Further amplifying his commitment to the cause, Alumbaugh plays an active role in various community outreach initiatives, including the annual Illinois Statewide Transition Conference and the Sensory Station at the Illinois State Fair. His dedication is not just limited to his position; it encompasses a broader goal of enhancing community engagement and awareness.
Interestingly, Alumbaugh’s connection to the DSCC runs in the family. Encouraged by his mother, Stephanie Alumbaugh, who has dedicated over 20 years of service to the division and received the same award in 2011, Zack considers this recognition a “full-circle moment.” This familial legacy enhances the depth of his pride in serving within the organization.
Reflecting on his journey, Alumbaugh finds profound satisfaction in his role. “I really enjoy getting to help people and maybe teaching them a little bit about how the computer works,” he shares, revealing the intrinsic joy he derives from his work. His ability to blend technical expertise with compassionate communication exemplifies the ideal intersection of profession and purpose.
As the 2025 Award of Merit recipient, Alumbaugh will receive a token of appreciation, a $2,500 award, and recognition from the executive director, celebrating his outstanding contributions. This is a moment of pride not just for him, but for all who strive to improve the lives of children and families facing health challenges.
The DSCC also acknowledges the efforts of other nominees for this year’s award, underscoring the remarkable talent and dedication within their team. The nominees include:
- Shanna Berg, customer service specialist
- Deanna Deleshe, core regional manager
- Cheryl Golliher, core care coordinator
- Rebecca Grzeslo, core program coordinator assistant
- Andrea Hoskinson, assistant director of operations finance, accounting and procurement
- Darlene Jones, home care quality improvement specialist
- Beth Niemerg, core care coordinator
- Haley Phelps, interim relief program manager
- Tiffany Riddle, core enrollment specialist
- Rita Storck, home care coordinator
This recognition not only highlights Alumbaugh’s individual achievements but also illustrates the collective dedication of the entire DSCC team, committed to making a positive impact on the lives of those they serve.